Frequently Asked Questions
Everything you need to know about our luxury essentials and ethical craftsmanship.
What is the Poppy Barley fit philosophy?
We believe in 'Luxury for the Modern Life,' which means our footwear is designed for all-day comfort. We offer a range of widths and inclusive sizing to ensure your shoes feel custom-made from the first wear.
Where are your products manufactured?
We partner with family-owned factories in Mexico, Brazil, and Portugal. We prioritize ethical production standards, ensuring fair wages and safe working conditions for all artisans involved in our supply chain.
What is your return and exchange policy?
We offer a 30-day return window for all unworn, original-condition items. Returns are easy to process through our online portal, and we provide free exchanges to help you find your perfect fit.
How long does shipping typically take?
Standard shipping usually takes 5-10 business days depending on your location. Once your order ships, you will receive a tracking number via email to monitor your delivery's progress.
Do you offer a warranty on your leather goods?
Yes, we stand by our quality. We offer a 1-year limited warranty against manufacturing defects on all footwear and accessories to ensure your investment lasts.
How should I care for my Poppy Barley leather products?
To maintain the longevity of your items, we recommend regular cleaning with a damp cloth and applying a high-quality leather conditioner every few months to keep the material supple and protected.